T. S. Digital Marketing Digital Goods Refund Policy
We want our customers to be completely satisfied with their purchase of our digital downloadable products. If you are not 100% satisfied with your purchase because of issues beyond those stated in this policy, we offer a 30-day refund policy and 60-day refund policy for specified products.
To request a refund, please contact our customer support team within 30 days or 60 days where specified of your product(s) purchase date.
You can contact us by email at: [email protected] or by filling out the contact form on our website: https://tsdigitalmarketing.com/contact us. In your message, please include your order number and the reason for your refund request.
We will review your request and process your refund within 5 business days of receiving your message. The refund will be issued back to the original payment method used for your purchase.
Please note that we reserve the right to deny a refund if we suspect any fraudulent activity or abuse of our refund policy. Additionally, if you have downloaded our product and then request a refund, we may ask you to remove the downloaded file from your device.
Since we deal with downloadable digital goods, we honor requests for refunds for the following reasons:
Non-delivery of the product: Due to an issue with the mail, you do not receive a delivery e-mail from us. Depending on the price of the product, https://tsdigitalmarketing.com may require you to first submit proof that you have submitted a report to the mail service describing the missing item;
Download issues: You have problems that prevent you from downloading the product. https://tsdigitalmarketing.com recommends that you contact the support team for your browser provider, as https://tsdigitalmarketing.com ensures that our software can be downloaded with all major browsers, and this problem usually arises from a customer’s issue with either their browser, firewall, or network;
Irreparable defects with the software: Although all the products are thoroughly tested before release, unexpected errors may occur. This reason should be submitted to our Support Team for its approval of your refund request;
Product not-as-described: A request based on this reason is addressed on a case-by-case basis and subject to our approval. To prevent this kind of claim from arising, every customer is encouraged to check free samples ( in the form of video overviews, demo links, product samples, screen shots) of each type of the product offered before making a purchase.
Thank you for choosing our downloadable products, and we hope that you enjoy using them.
